Non-Escalation as De-Escalation Part II: Empathy, Trauma Responsiveness, and the Social Contract Date & Time 7/29/2021 2:00 PM - 4:00 PM Categories Upcoming Event True Location Virtual Platform Contact Kara Atwell Contact Email firstname.lastname@example.org Description Non-Escalation as De-Escalation: Improving Satisfaction, Safety & Outcomes Duration: Four two-hour sessions (July 27 & 29, August 3 & 5) Who Should Attend: Contact professionals working in such disciplines as: healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service. (e.g., front-line staff, security officers, nurses, educators, police officers) Course Description: Learn about non-escalation, de-escalation, crisis intervention, and proxemics methodologies that address how to: Provide better customer service Predict, prevent and mitigate conflict Avert verbal and physical attacks De-escalate resistance, anger, and abuse Control crisis and aggression Write up, review, and explain intervention decisions This course uses emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment. Training Content: Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation) Confidently and professionally deal with questioning, anger, and verbal abuse Participate in difficult conversations and mediate positive outcomes Effectively de-escalate conflict and remain safe in crisis situations Persuade others to cooperate Know what to do and how to do it when resistance or aggression results in physical engagement End an interaction in a better place than where it started Look good on camera no matter where an interaction ends up If necessary, articulate a defense for taking appropriate action Presenter: Elizabeth Atwell, LSW, Executive Director, Mental Health America of Northern Kentucky and Southwest Ohio Continuing Education: Mental Health America of Northern Kentucky & Southwest Ohio is approved #RCST111001 by the State of Ohio Counseling, Social Worker, Marriage and Family Board as a sponsor for continuing educaiton for counselors, social workers and marriage and family therapy. Certificates of Attendance will be provided. Click here to register.