Advanced CIT: Non-Escalation as De-Escalation: Improving Satisfaction, Safety & Outcomes Date & Time 9/28/2021 8:00 AM - 4:00 PM Categories Upcoming Event False Organizer Amanda Shaw Organizer Email email@example.com Registration Deadline 9/29/2021 5:30 PM Available Seats 8 Description Non-Escalation as De-Escalation: Improving Satisfaction, Safety & Outcomes Who Should Attend: Any First Responder (law enforcement, fire, EMS, dispatch and public saftey officers) who live or work in Hamilton County, Ohio. Course Description: Learn about non-escalation, de-escalation, crisis intervention, and proxemics methodologies that address how to: Provide better customer service Predict, prevent and mitigate conflict Avert verbal and physical attacks De-escalate resistance, anger, and abuse Control crisis and aggression Write up, review, and explain intervention decisions This course uses emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment. Training Content: Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation) Confidently and professionally deal with questioning, anger, and verbal abuse Participate in difficult conversations and mediate positive outcomes Effectively de-escalate conflict and remain safe in crisis situations Persuade others to cooperate Know what to do and how to do it when resistance or aggression results in physical engagement End an interaction in a better place than where it started Look good on camera no matter where an interaction ends up If necessary, articulate a defense for taking appropriate action ****This is the same class presented two days in a row. Please only register for and attend one day. Location: Xavier University Cintas Center 1624 Muskateer Dr. . Cincinnati, OH 45207 Please park in lot C-2. Presenter: Elizabeth Atwell, LSW, Executive Director, Mental Health America of Northern Kentucky and Southwest Ohio Certificates of Attendance will be provided.